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Rock Cake 2-pack
1. Where applicable, delivery charges will be added to your order.
2. For deliveries of items with a total of less than €50 per delivery address an additional €8 will be charged.
3. Where the item is in stock, orders will normally be processed and dispatched via the fastest possible route. Hampers will be scheduled according to location & product availability. During busy periods, the selected delivery date cannot be guaranteed; however we will endevour to carry out the delivery on the closest date possible. If hamper orders are placed after the 18th December we cannot guarantee delivery by Christmas Eve.
4. Fresh product orders need to be made at least 48 hours prior to date of delivery.
5. When any product is not available, you will be notified of those products which are not in stock and an estimated delivery date. Orders for items in stock will be processed immediately, with the remainder to follow as they become available.
6. Consumers may use their credentials to have the online facility to gain access to ‘My Orders’ and view concluded contracts.
7. Consumers shall receive a confirmation email containing details pertaining to that order on all concluded contracts.
Returns
It is our policy to ensure that all products supplied to all our customers arrive in perfect condition.
1. If you wish to return an item (other than perishable products) we will refund the account from which payment was effected, (excluding the delivery charge), or exchange the products if you inform customer services on 21472255 within the 14 day cooling down period as stipulated by law.
2. Please include all original paperwork, and a note stating the Order No. (from the order confirmation Email) and reason for return with the goods to be collected.
3. Any returned products must be returned to us in good condition, with all packaging intact. If the product that you return or the packing is badly damaged we retain the right to deduct accordingly.
